Terms Of Service

The content of the contract concluded between the Customer and the Website (hereinafter: “Contract”)

(i) the specific terms and conditions created between the Buyer and the Webshop during the purchase process

and

(ii) these General Terms and Conditions (hereinafter referred to as the “TOS”)

determined together.

Accordingly, the TOS contains the following:

• the most important data and contact details of our company (the Website),

• your rights and obligations as a Customer and our rights and obligations as a Website,

• information on the use of our Website, the ordering process (eg registration, ordering process, whether the contract is in writing, language of the contract, whether it is filed, correction of data entry errors, binding on the offer and confirmation, etc.)

• certain rules on deadlines,

• liability rules,

• terms of delivery and payment,

• information on the right of withdrawal and the conditions for exercising it,

• warranty, supplies and Product warranty information,

• a detailed description of the enforcement options available to you.

Concepts

The definitions of the terms used in the TOS are collected in full in Annex I. For the sake of better comprehension, we also define concepts here in the body text.

Technical information, mandatory information

You will find the technical information required for the use of the Website, as well as certain other information required by law, which is not included in the TOS, on the Website.

The law governing the Contract is the law of Hungary. We have listed the most important laws so that you can be convinced of your rights first hand and from a completely credible source:

• 1997. CLV. law act on Consumer Protection

• 1999. LXXVI. law from Copyright

• 2001 CVIII. law act on Certain Issues in Electronic Commerce Services and Information Society Services

• 151/2003. (IX.22.) on the mandatory guarantee for durable consumer goods

• 2011 CXX. act on the Right to Information Self-Determination and Freedom of Information

• Act V of 2013 on the Civil Code (especially the Sixth Book)

• 45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business

• 373/2021. (VI. 30.) Government decree on the detailed rules of contracts between consumers and businesses for the sale of goods and the provision of digital content and the provision of digital services

• 19/2014. (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 

• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on action against unjustified territorial restrictions and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer in the internal market and Amending Regulations (EC) No / 2004 and (EU) 2017/2394 and Directive 2009/22 / EC

Welcome to the website we operate (the “Website”).

Language of the contract

The language of this contract is Hungarian.

Basic information: who makes an offer and who accepts it?

The information provided on the Website does not constitute an offer to enter into a contract on the part of the Webshop. In the case of orders falling within the scope of these TOS, you are considered a bidder according to the law, the Webshop accepts your offer and thus the contract is concluded between us.

Basic information: is the contract between us in writing?

An order placed through the Website does not qualify as a legal statement made in writing, but by implied conduct, so the contract concluded electronically between you and the Webshop does not qualify as a written contract, they are not filed by the Webshop, so it cannot be accessed or viewed afterwards.

Placing an order, concluding a contract

Orders can only be placed electronically. It is not possible to place orders by fax, telephone, e-mail or letter, orders received in this way cannot be fulfilled by the Webshop.

By referring to the use of the Website (eg by ticking a box and / or clicking on an order launch button), you acknowledge and accept the terms and conditions of these TOS and the specific terms and conditions for the purchase of the specific Product (s).

Code of conduct

The Webshop is not subject to the provisions of the Code of Conduct.

Company name, company form: ORIGAMI-BIKINI Kft.

Headquarters: EU-Hungary, 6729 Szeged, Szabadkai rd. 89.

Mailing address: EU-Hungary, 6729 Szeged, Szabadkai rd. 89.

The phone number of the Webshop: +3620/299-3103

The e-mail address of the Webshop: webshop@origamibikini.hu

Name of the registering court / registration authority: Court of Registration of the General Court of Szeged

Company registration number / registration number: 06-09-013264

VAT number: 14542343-2-06

Representative of the Webshop: Ákos Princz

Webshop online sales interface (domain name): https://www.origamiwebshop.hu/hu/

Bank account numbers:

HUF: TransferWise Europe SA:

Owner: Origami-Bikini Kft.

Bank account number: 12600016-11173118-74227832

EUR: TransferWise Europe SA:

Owner: Origami-Bikini Kft.

IBAN: BE17 9670 0626 2021

SWIFT: TRWIBEB1XXX

Address of personal customer service (eg shop): none

Our website is hosted by:

Company name: Magyar Hosting Kft.

Registered office: 1132 Budapest, Victor Hugo utca 18-22.

Online customer service: https://online.mhosting.hu

Phone: +36 1 700 2323

fax: +36 1 700 2254

E-mail address: info@tarhely.com

Tax ID: 23495919-2-41

Registration

Registration is not a condition of purchase on the Website.

• You can sign up for an accont by ticking the “Don't have an account? Create one” button, then adding your e-mail address and other data (for more details, see the Privacy Policy).

• After successful registration, you can log in to the user's account by entering your login details in the login interface..

• You have the right to request the cancellation of your registration in the manner specified on the Website (eg in your user account). Upon receipt of the message, the Webshop is obliged to immediately cancel the registration. Your user data will be removed from the system immediately after deletion. However, this does not affect the retention of data and documents related to orders already placed, nor does it result in the deletion of this data. Once removed, there is no way to restore the data.

• You are solely responsible for maintaining the confidentiality of user access data (especially passwords). If you become aware that the password provided during registration may have been accessed by an unauthorized third party, you must change your password immediately, and if it is suspected that the third party misuses the password in any way, you must notify the Webshop at the same time.

• You agree to update the personal information provided during registration as necessary to ensure that it is timely, complete and accurate.

Ordering process

Getting to know and selecting a Product

You have the opportunity to browse the Products on the Website interface, which we present to you from different perspectives. Click on the Product category name to display the list of Products in it. By clicking on the name and photo of the Products, you can find out about the essential features, detailed features and prices of the Product.

Functions of the "cart"

If you like any of the Products, you can place the Product (s) in your virtual cart by clicking on the button / word labeled "Add to Cart", which is a kind of "lobby" of the order.

You can view the contents of the cart by clicking on the "Cart" label or the cart icon (drawing).

You can reduce, increase or delete the Product (s) from the cart as you wish before placing the order in the cart.

What steps do you need to take to start your order?

To send your order, you need to enter your name, billing and delivery details by filling out the web form on the Website and select the desired delivery and payment method from the available options. If there is a possibility to register on the Website and you have already registered on our Website and logged in to your account, for your convenience some data may be pre-loaded for you by our system.

What do you recommend you do before placing your order? (data check / correction)

Before you finalize your order, you can use a summary page to check all the information you have previously provided, as well as the Product (s) you want to order and their quantity. If you notice data entry errors, be sure to correct them on the data entered. If you want to change any of the content items or your data before the final submission, you can do so using the technical methods provided by the Webshop (eg "Back" / button or left arrow).

Sending the order and incurring your payment obligation

If you are convinced that your details are correct and the contents of the cart correspond to the Products you want to order, you can send your order to the Webshop by clicking on the "Order" button after accepting these TOS (tick the box), which It creates a payment obligation for you.

Product range

In our webshop, we mostly sell our seasonal Products designed by our company's design team and made in EU, Hungary under the Origami® brand name. The Origami® brand name is a registered trademark of Origami-Bikini Kft., which has rightly become one of the leading swimwear brands in Hungary.

Name and purpose of the Products:

• swimwear - underwear

• underwear - underwear

• beachwear - outerwear

• fitness wear - outerwear

• towel - towel

• souvenirs - souvenirs

• face masks - hygiene Product, protective equipment

Price of Products

The purchase price of the Products displayed on the Website is indicated in the manner (including gross) including value added tax and other public charges, in accordance with the VAT rate of the Product and the regulations on the taxable person of the Webshop. The purchase price indicated next to the Products does not include the cost of delivery. The price of the Products is indicated in Hungarian forints (HUF). The final amount to be paid includes all costs, including delivery charges, based on the order summary and confirmation letter.

If you are already a registered customer and you provided a foreign address when registering, you will see the prices in EUR after logging in. If you are not yet a registered customer: when you register or place your order, at the moment of selecting the destination country, our system will switch to EUR and then show the price in euros on the order summary page.

Displaying the Products

By displaying the illustrations, photos and Product photos in the Webshop, we constantly strive to ensure that the photos in the Webshop look as lifelike as possible. However, the colors in illustrations, photographs, and Product photos may appear differently to the human eye than they do to IT devices. Differences may also depend on the color resolution, color display, and lighting conditions of the computer or other device you are using. Due to these differences, the Webshop does not take any responsibility.

Data and information provided by users

The user of the Website is fully responsible for the information provided to the Webshop by using the site, including the content, their authenticity and any related copyrights. The user of the Website consents to the storage of data and information provided by him, statistical analysis and other use for business purposes that does not violate the protection of personal data in any form and by any current or future means, including all content, audio and video content provided by You can even send it through third parties.

Order confirmation process

The contract between you and the Webshop can be concluded in the following way:

We will send you an email upon receipt of your order

Once you have sent us your order on the Website, you will receive an email from us containing at the same time:

a) an automatic confirmation informing you that your order has arrived in the system and contains the data you have provided (order ID, order date, list of ordered Products, quantity, price of the Product, shipping cost and final amount to be paid).

If you find that the confirmation contains incorrect information, you are obliged to inform us of this fact immediately by e-mail, together with the correct information. If your confirmation and contract email does not arrive in your email account within 24 hours, please contact us as your order may not have arrived in our system due to technical reasons.

b) The wepshop will confirm the contractual statement (ie accepting your offer / order) -which confirms the fulfillment of the order- no later than within 48 hours from the date of submitting your order.

Conclusion of the contract, content of the contract

When a contract is created between you and the Store?

The e-mail accepting the offer constitutes the acceptance of the offer made by the Webshop, by which the contract is concluded between you and the Webshop at the time when the e-mail containing our contractual statement becomes available in your electronic mail system.

What type of contract is the contract concluded between you and the Webshop?

The contract for the sale of the Product concluded between you and the Webshop online is considered to be a contract of sale concluded electronically. Pursuant to the sales contract, the Webshop is obliged to transfer the ownership of the thing, you have to pay the purchase price and take over the ordered goods.

Constraint of offer

You are released from the constraint of offer if you do not receive a confirmation e-mail from the Webshop without delay, but no later than within 48 hours, confirming the offer for your order, ie accepting (fulfilling) your offer.

The order and its confirmation shall be deemed to have been received by the Webshop or by you when it becomes available to the recipient.

If the confirmation is not received in time because you provided an incorrect e-mail address during registration or you are unable to receive a message due to the full space of your account, the Webshop excludes your responsibility for the failure of your order and the failure to enter into a contract.

If you have already sent your order to the Webshop and notice an error in the data in the confirmation e-mail, you must report it to the Webshop within 1 day in order to avoid fulfilling orders with unwanted or incorrect data.

Incorrect price

We exercise the utmost care in indicating the price of the Products and the description of the Products. However, we may display a price (discount) that is significantly different from the normal market price of the Product and / or an unrealistic price due to an IT device / software error.

Obviously wrong price can be any of the following three cases:

• The Webshop indicates a price of 0 HUF for one or more Products,

• indicates a discounted price, but the reduced price does not correspond to the actual amount of the discount, for one or more Products,

• without the intention of actual price reduction, the Webshop indicates an erroneous price for one or more Products, which is lower than the discounted market price level.

In such cases, the Webshop is entitled to:

a) You don’t accept (reject) your offer with content (unrealistically low price) contrary to the contractual will of the Webshop

AND

b) choose to make an invitation to tender at a price already in accordance with your actual contractual will (you are not obliged to place a new order with us at this new price),

OR

(c) or the tendering process started at the wrong price is considered unsuccessful and the contract is not awarded.

We consider it important to emphasize that the assessment of a commercial practice must be based on the conduct of a consumer who acts reasonably well, with the care and caution normally expected in a given situation.

The Webshop therefore assumes that the Customer acts on the basis of what is expected of the conscious consumer when ordering, so he is aware of the nature, characteristics and market price level of the Product to be ordered, even if the price of the Product indicated by the Webshop is obviously too low.

Invoice

The Webshop will issue an invoice for your purchase and send the invoice to you by e-mail and / or place it in the package.

The Webshop will issue you an electronic invoice and you agree to this by accepting the TOS.

Payment methods

You can pay the purchase price of the Products of your choice with several payment solutions. The set of payment solutions available to you will change from time to time. We also inform you about the currently available payment solutions in several places on the Website (eg with icons) and when ordering the specific Product. Here we give you general information about payment solutions.

Payment of the final amount of the order is possible using the following payment methods:

• Payment by credit card: if You can also choose the option of prepaying by credit card among the payment methods, you can pay securely with your credit card in the system of the financial service provider contracted with the Webshop.

• Bank transfer: You can also pay for the order by bank transfer before the delivery or receipt of the Product(s). Before initiating a bank transfer, be sure to wait until the Webshop confirms your order and sends you the necessary transfer instructions. Securely check the bank account number of the Webshop based on the bank account information provided in point 4.

• Cash on delivery (only to Hungary): If you can also select the "Cash on delivery" payment method for a specific order, the value of the order will be settled upon receipt at the place of delivery or receipt, in cash or by credit card, depending on the courier company. The Webshop only accepts Hungarian forints (HUF).

Detailed payment solutions can be found in Annex III. Included in our appendix.

Shipping conditions

General information

The Products you have selected can be ordered in several shipping methods and at prices that change from time to time, and in some cases you will find them at a constantly changing price as part of a promotion. We will inform you about the currently available delivery methods and their prices when ordering the specific Product. Here we now give you general information about the delivery conditions in the TOS. In Annex II. and during the specific ordering process, we provide further information on the detailed delivery conditions associated with each delivery method.

Shipping charges are gross prices, always including VAT. The delivery cost may be changed periodically in the case of certain promotions, or they may become free of charge, about which the announcement of the promotions provides accurate information.

Receipt methods

There is no possibility of personal collection.

Home delivery

In case of home delivery, please provide a delivery address where it is available during the day.

If you are not at the specified delivery address at the specified time and the package fails to be received, the courier will leave a notice at one of the specified contact details. With the help of the number on the notice, you have the opportunity to enter or agree on a new delivery address and time at the courier service. The courier service will try to deliver the ordered Products 1 more time.

The courier service will therefore try to deliver twice in total, however, if the 2nd delivery also fails - for reasons attributable to you - the Webshop will only retry the 3rd delivery if you have already paid for the order by transfer to the Webshop and purchase price has been credited to the Webshop account.

The Webshop reserves the right to deliver the Products included in one order at the same time, and does not undertake partial delivery.

Information on the receipt of product.

If possible, upon receipt of the Product (s), you must check that the packaging is undamaged. If you experience damage to the packaging and / or your Product (s), ask the courier to make a report and / or contact us immediately. Except for the warranty claims detailed in point 7, no subsequent and / or unreported complaints will be accepted.

Delivery time

General delivery deadline: 1-3 working days from the confirmation or, in the case of credit card and advance payment methods, from the successful payment, but no later than within 30 days. However, we strive to ensure that if your order arrives to us by 12:00 on business days, you can pick it up the next business day!

The expected delivery date is included in the information provided by the Webshop on the product page.

The Webshop will hand over your order to the courier service as soon as possible, depending on the type of Product (s) ordered. The actual delivery time may differ depending on the mode selected. The Webshop and / or the courier company will notify you in advance by e-mail and / or sms of the date of delivery.

In the event of a delay in the Webshop, the Customer who qualifies as a consumer (see the Definitions in Annex I) is entitled to set an additional deadline. If the Webshop does not perform within the additional deadline, the Consumer is entitled to withdraw from the contract.

The Consumer is entitled to withdraw from the contract without setting an additional deadline if

a) the Webshop has refused to perform the contract

OR

(b) the contract should have been performed at the agreed time of performance, and not otherwise, as agreed by the Parties or because of the identifiable purpose of the service.

Making delivery conditional on payment

If you have not previously received the ordered Product (except for exercising the right of withdrawal), or the Product has not been returned to the Webshop with a signal, the Webshop may make the fulfillment of the order conditional on the purchase price and delivery costs.

The Webshop has the right to withhold the delivery of the Product (s) until it is satisfied that you have successfully paid the price of the Product using the electronic payment solution (including in the case of the Product paid by bank transfer in the currency of the Buyer's Member State). due to the purchase price and the conversion, as well as the bank charges, the Webshop will not receive the amount determined on the basis of the purchase price and the delivery fee). The Webshop will invite the Buyer to supplement the purchase price if the price of the Product has not been paid in full.

Sales to abroad

If, in accordance with the terms and conditions specified on the Website, persons ordering from Hungary may request the delivery of the Product to Hungary and / or the territory of any European Union Member State, the person ordering from outside Hungary may also request this option. This means that we do not discriminate territorially against individual customers.

If the Webshop delivers orders abroad within the territory of the European Union (EU) as described above, the provisions of these TOS shall also apply to foreign orders, provided that in the interpretation of this clause the Customer

• a Consumer who is a national of or resident in an EU Member State, or

• a company established in a Member State that purchases goods or services within the European Union exclusively for end-use.

The content on the Website and our correspondence and other communications with you are mainly in Hungarian, and we are not obliged to correspond / telephone with the Customer in the language of the Customer's choice.

In case of international delivery, you must always pay in EUR.

You can request delivery to the following countries:

HU | RO, SK, AT, HR, SI, CZ | PL, DE, BE, NL, LU, BG | DK, FR, IT, IE | LV, LT, ES, SE, EE, MT, GR, FI

Transfer of risk

If the Customer qualifies as a Consumer (see definitions in Annex I) and the Webshop undertakes to deliver the Product (s) to the Consumer, the risk of damage passes to the Customer when the Customer or a third party designated by the Customer takes possession of the Product (s). The risk of damage passes to the Buyer upon delivery to the carrier, if the carrier has been assigned by the Buyer, provided that the carrier was not recommended by the Webshop.

VIP loyalty program:

As a registered customer, we give a loyalty reward after each order, which can be collected and redeemed on a subsequent purchase. The VIP Loyalty Program Policy is available here: https://www.origamiwebshop.hu/en/content/47-origami-vip-loyalty-program-rules

Please help us with our work and, in case of cancellation, return the product (s) to us as soon as possible, so that you can get your money back as soon as possible!

The Consumer 's right of withdrawal

Both hygienic and non-hygienic products are available in our Webshop, for which the right of withdrawal can be enforced according to the following rules.

Important information: the rights listed in this section belong to the Buyers who qualify as consumers (hereinafter: “Consumer” - see also Definitions in Annex I). Accordingly, companies, institutions, etc. (legal persons) may not exercise the right of withdrawal as set out below.

A 45/2014. (II. 26.) of the Government, in the case of a contract for the sale of the Product, the Consumer is entitled to

1. Product,

2. in the case of the supply of several Products, the last product supplied,

3. in the case of a product consisting of several lots or pieces, the last lot or piece delivered,

4. if the Product is to be delivered regularly within a specified period, the first service,

can withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier designated by him.

The Consumer may also exercise his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the Product.

Exclusion of the Consumer 's right of withdrawal

The Consumer does not have the right of withdrawal in the following cases:

1. in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service;

2. in respect of a product or service the price or fee of which cannot be influenced by the money market undertaking, subject to possible fluctuations during the period specified in 20. § (2);

3. in the case of a non-prefabricated product which has been manufactured on the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer;

4. in the case of a perishable or short-lived product (eg fresh food, hot food);

5. in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery. Such products cannot be expected to be taken back from the Webshop if the Consumer has already opened the packaging directly protecting the product and / or started its intended use, as it cannot be ruled out that the product has come into contact with human bodies or body fluids or bacteria, or its health quality can no longer be guaranteed. If the Consumer has not yet started using these products covered by the exception, ie has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal in accordance with the general rules.

6. in respect of a product which, by its nature, is inseparably mixed with another product after transfer;

7. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of conclusion of the contract of sale but is not performed until the thirtieth day after conclusion;

8. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

9. the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

10. newspapers, journals and periodicals, other than subscription contracts;

11. in the case of contracts awarded by public auction;

12. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than a residential service, if a performance date or time limit specified in the contract has been set;

13. in the case of digital content provided on intangible media, where the business has commenced performance with the express prior consent of the consumer and the consumer has stated at the same time that he loses his right of cancellation after the commencement of performance.

If the Consumer still wishes to exercise his right of withdrawal, he is obliged to send a clear statement of his intention to withdraw (for example, by post or electronic mail) to the Webshop at the contact details indicated in point 4 of these TOS. For this purpose, the Consumer may use the withdrawal form in the Annex IV.

Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal valid?

In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to this effect to the Webshop within 14 calendar days (even on the 14th calendar day). If the Consumer sends his statement of withdrawal by post, the date of sending it by post, if by e-mail, the time of sending the e-mail will be taken into account by the Webshop for the calculation of the deadline. We recommend that you send the Consumer's letter by registered mail so that the date of dispatch can be credibly proven, in particular with regard to the following (burden of proof).

Which party has the burden of proof?

The Consumer shall bear the burden of proving that she has exercised her right of withdrawal in accordance with the provisions set out in this point.

What should the Webshop do after the Consumer has exercised his right of withdrawal?

The Webshop is obliged to confirm the receipt of the Consumer's withdrawal statement by e-mail within a reasonable time, especially if the Consumer has submitted his withdrawal statement in the manner provided on the Website (for example on a web form).

What should the Consumer do after sending his statement of withdrawal?

In case of withdrawal, the Consumer is obliged to return the ordered Product to the return address indicated by the Webshop on the Website without undue delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered to have been met if the Consumer sends the Product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.

Who bears the cost of return?

The cost of returning the Product to the address of the Webshop shall be borne by the Consumer, unless the Webshop has undertaken to bear these costs. However, the Webshop does not take over the handling or costs of the return from the Consumer. The Webshop will not accept the package returned by cash on delivery or postage. Apart from the cost of returning the Product, no other costs shall be borne by the Consumer in connection with the withdrawal.

The consumer may be liable for the depreciation of the Product in the event of withdrawal

The Consumer shall only be liable for the depreciation of the Product if it has occurred due to use in excess of the use necessary to determine the nature, characteristics and operation of the Product. The Webshop may therefore claim compensation for depreciation or reasonable costs arising from use in excess of the use required to determine the nature, characteristics and operation of the Product.

How long does the Webshop have to refund the purchase price and what elements of it in case of withdrawal by the Consumer?

If the Consumer withdraws from the contract, immediately but no later than within 14 days from the receipt of the Consumer's statement of withdrawal, the Webshop shall reimburse all consideration paid by the Consumer (Product price), including transport (paid for delivery) costs, except for additional costs they arose due to the fact that the Consumer chose a mode of transport different from the cheapest usual mode of transport offered by the Webshop.

When do we withhold a refund?

The Webshop is entitled to withhold the refund until the Product has been returned or the Consumer has proved to the credit that it has been returned: of the two, the Webshop will take into account the earlier date.

How do we pay the consumer the return amount?

During the refund, the Webshop will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method, such as his / her bank account number and the name of the payee in his / her withdrawal statement. There is no additional cost to the Consumer as a result of using this refund method.

The fastest and safest way to refund your money is by bank transfer, so we definitely recommend choosing a bank transfer when you cancel!

If you want the refund by transferring it to a bank account as soon as possible, please do not forget to provide us with your bank account number in your statement of withdrawal or (e-mail)!

How do we check the returning package in case of cancellation or replacement?

Upon receipt of the package by our company, the unpacking of the package and the examination of the returned product will be recorded with a video camera. This is necessary to avoid possible misunderstandings at a later stage. (for example, that the returned product was damaged, used, dirty, or incomplete).

Additional withdrawal information REGARDING HYGIENE PRODUCTS (eg SWIMWEAR / UNDERWEAR):

The right of withdrawal is not valid for hygiene products. However, we provide the opportunity to try on and to enforce the right of withdrawal only if the returned product meets ALL of the following conditions:

Product returned:

➡ returns in clean and impeccable condition,
➡ not damaged or dirty (so it is important to try the bottoms on your own clean underwear!),
➡ not used at all,
➡ not washed, not rinsed and not used stain remover,
➡ its cup - after return and unpacking - is not broken, (SWIMWEAR SHOULD BE RETURNED ONLY IN THE BOX - either in our own box in which you received the product from us. Swimwear returned in envelopes or other soft packaging may be damaged, its cup may be wrinkled, broken, and may become unsold.)
➡ the customer information label is not cut off,
➡ the stitched care labels are not cut out.

If any of these conditions is not met, the right of withdrawal will not apply to the swimsuit. In this case, the swimsuit will returned to the buyer.

Our customers will continue to have warranty rights in respect of products returned after a refusal to withdraw.

WITHDRAWAL REGARDING NON-HYGIENE PRODUCTS (eg. FITNESS CLOTHES, MERCHANDISE, etc.): If any of the above conditions are not met, we can only refund the price of the damaged products at depreciation.

Additional withdrawal information for FACE MASK products

The mouth mask is a hygiene product. In case of unpacking or damage to the packaging, the product cannot be withdrawn for hygiene reasons.

▶ The right of withdrawal can only be applied if the face mask is returned to us in its sealed, undamaged packaging.

▶ If the face mask is returned with opened state: for hygienic reasons, we’ll dispose it: we won’t send it back.

Information on the various warranty rights, product warranties and warranties can be found in V. ANNEX.

Complaints handling

When can you make a complaint?

You may complain to the Webshop about the conduct, activities or omissions of the Webshop and any person acting on behalf of or for the benefit of the Webshop that is directly related to the distribution or sale of the Product (s) to you.

How can you make a complaint?

You can make your complaint orally or in writing.

Where can you complain?

You may submit consumer complaints regarding the Product or the sales activities of the Webshop primarily through the contact details specified in point 4.

Oral complaint

Rules for the investigation of an oral complaint

The Webshop is obliged to immediately investigate the oral complaint communicated by telephone and, if possible, to remedy it if necessary. If you do not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the Webshop will record the complaint.

Rules of the Protocol

In the event of an oral complaint communicated by telephone or other electronic communication service, the Webshop will send you a copy of the protocol no later than within 30 days.

The Webshop is obliged to keep a copy of the report on the complaint for three years from the receipt of the complaint and to present it to the inspection authorities.

A complaint recorded by telephone or other means of communication is provided with a unique ID by the Webshop, which simplifies the retrieval of the complaint later.

In some cases, when processing an oral complaint, the Webshop acts in accordance with the rules applicable to a written complaint.

Written complaint

The Webshop will respond to the complaint received in writing within 30 days and will arrange for its communication.

If the complaint is rejected, the Webshop will inform you of the reason for the rejection. If the complaint is rejected, the Webshop is obliged to inform you in writing which authority or conciliation body may initiate the procedure with its complaint, depending on its nature. The information must also include the registered office, telephone and internet contact details and mailing address of the competent authority or of the conciliation body of your place of residence or stay. The information should also include whether the Webshop uses the conciliation panel procedure to resolve a consumer dispute.

Other enforcement options

If any consumer dispute between the Webshop and the Customer is not resolved during the negotiations with the Webshop, the Customer, who is a consumer, may apply to and initiate proceedings before the conciliation body competent according to his place of residence or stay, or to the conciliation body, and the following enforcement options are open to the Buyer:

• Conciliation Board proceedings

• Filing a complaint with the consumer protection authority

• Dispute resolution process through the EU online dispute resolution platform

• Initiation of court proceedings

Details:

Complaint to the consumer protection authority

If you notice a violation of your consumer rights, you can complain to the consumer protection authority in your area. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. The consumer protection authority acts upon request or ex officio, thus examining the market behavior of the Webshop from the point of view of consumer protection. However, your individual case will be resolved by the conciliation body, ie in this case the consumer protection authority will refer the applicant's case to the conciliation body.

Dispute settlement procedure through the European Union's online dispute resolution platform

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

In the event of a consumer dispute related to an online sales contract, it is possible for consumers to settle their disputes related to online shopping, even cross-border, electronically by submitting an electronic complaint via the online platform available via the link above.

All that is required is for the consumer to register on the online platform available at the link above, complete a request in full and then submit it electronically to the conciliation body via the platform. This way, consumers can easily assert their rights despite the distances.

Government offices have been designated by law as general consumer protection authorities. Contact details of government offices: https://www.kormanyhivatal.hu/hu/elerhetosegek

Initiation of conciliation proceedings

Contact details of conciliation bodies:

http://www.bekeltetes.hu/index.php?id=testuletek

If the Webshop rejects the Consumer's complaint, the Consumer is also entitled to apply to the conciliation body competent according to his / her place of residence or stay. The condition for initiating the proceedings of the conciliation body is that the Consumer directly attempts to settle the dispute with the Webshop.

For the purposes of the rules applicable to the conciliation body, a consumer is also considered to be a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications related to the goods, addressee of the offer.

The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the Webshop and the Consumer in order to settle the consumer dispute. If this fails, it will take a decision on the matter to ensure that consumer rights are enforced easily, quickly, efficiently and cost-effectively. At the request of the consumer or the Webshop, the conciliation body shall provide advice on the rights of the consumer and the obligations incumbent on the consumer.

The proceedings of the conciliation body are initiated at the request of the Consumer. The request shall be made in writing to the Chair of the Conciliation Body. The written requirement may be met by letter, telegram, telegraph or fax, as well as by any other means which enables the recipient to keep the data addressed to him permanently for the purpose for which the data were intended and to store the stored data in an unaltered form and content. display.

The application must include:

• the consumer's name, place of residence or stay,

• the name, registered office or registered office of the business involved in the consumer dispute,

• if the consumer designates the competent body instead of the competent conciliation body,

• a brief description of the consumer's position, the facts and evidence supporting it,

• a statement by the consumer that the consumer has made a direct attempt to resolve the dispute with the business concerned

• a statement by the consumer that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been lodged or no request for payment has been made,

• a motion for a decision of the panel,

• the consumer's signature.

The application must be accompanied by the document or a copy (extract) of which the Consumer refers to as evidence, in particular the Webshop's written statement rejecting the complaint or, failing that, any other written evidence available to the Consumer attempting to reconcile. If the Consumer acts through a proxy, the proxy must be attached to the application.

The Webshop is obliged to cooperate during the conciliation board proceedings. In the event of a breach, the consumer protection authority has jurisdiction.

As part of the procedure, he must send his reply to the conciliation body and ensure the participation of the person authorized to reach an agreement at the hearing. If the registered office or premises of the Webshop are not registered in the county according to the chamber operating the territorially competent conciliation body, the obligation of the company to cooperate extends to offer the possibility of concluding a written agreement in accordance with the consumer's needs.

The conciliation body tries to reach an agreement between the consumer and the business, failing which it decides the matter. It is important that the buyer can only turn to the body in connection with the performance of his contract, ie his individual dispute, not in other cases within the competence of the consumer protection authority (eg deception, price indication, etc.), in which case the conciliation body will refer the matter to the consumer protection authority.

Contact details of each territorially competent Conciliation Body:

If any of the contact details have changed, you can view the latest contact details at the following link: http://www.bekeltetes.hu/index.php?id=testuletek

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
Fax: 06-72-507-152
Email: info@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
Email: bekeltetes@bacsbekeltetes.hu;
Homepage: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66-324-976
Fax: 06-66-324-976
Email: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone:06-46-501-091;06-46-501-870
Fax: 06-46-501-099
Email: bekeltetes@bokik.hu

Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone: 06-1-488-2131
Fax: 06-1-488-2186
Email: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
Fax: 06-62-426-149
Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone:06-22-510-310
Fax: 06-22-510-312
Email: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96-520-217
Fax: 06-96-520-218
Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Fax: 06-52-500-720
Email: bekelteto@hbkik.hu

Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36-429-612
Fax: 06-36-323-615
Email: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34-513-027
Fax: 06-34-316-259
Email:bekeltetes@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32-520-860
Fax: 06-32-520-862
Email: nkik@nkik.hu

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing Address: 1364 Budapest, Pf.: 81
Phone: 06-1-269-0703
Fax: 06-1-474-7921
Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone: 06-82-501-026
Fax: 06-82-501-046
Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42-311-544
Fax: 06-42-311-750
Email: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone: 06-74-411-661
Fax: 06-74-411-456
Email: kamara@tmkik.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94-312-356
Fax: 06-94-316-936
Email: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88-429-008
Fax: 06-88-412-150
Email: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92-550-513
Fax: 06-92-550-525
Email: zmbekelteto@zmkik.hu

The Webshop is obliged to cooperate during the conciliation board proceedings.

Initiation of legal proceedings

If the Buyer does not turn to a conciliation body or the proceedings have not resulted in a result, then in order to settle the dispute, he has the opportunity to apply to a court in civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure in accordance with the provisions of this Act. The lawsuit must be initiated with an application. The application must be accompanied by all documents, a copy of which the Customer refers to as evidence.

The application must contain the following information:

• the court seised;

• the names, domiciles and legal status of the parties and their representatives;

• the right to be enforced, by presenting the facts and evidence on which it is based;

• the data from which the jurisdiction and jurisdiction of the court can be determined;

• a firm request for a court decision.

Responsibility

The Customer may use the Website, the webshop interface only at his own risk and accepts that the Webshop shall not be liable for damages arising from the use in addition to liability for breach of contract caused intentionally or by crime, as well as damage to life, limb or health.

The Buyer is obliged to ensure that the use of the Website does not infringe the rights of third parties or the law, either directly or indirectly.

The Webshop is entitled, but not obliged, to check the content (such as posts) made available by the Customer during the use of the Website, and the Webshop is entitled, but not obliged, to look for signs of illegal activity and is not responsible for them.

The pages of the Webshop may contain connection points (links) that lead to the pages of other Webshops. The Webshop is not responsible for the privacy practices and other activities of these service providers.

If the Customer notices objectionable content on the Website, please notify the Webshop immediately. If the Webshop finds the indication to be justified in the course of good faith, you have the right to delete or modify the information immediately.

Copyright and Consequences of Infringement

The Website as a whole, its graphic elements, text, articles and technical solutions written in a blog post, and elements of the Service are protected by copyright or other intellectual property rights. The Webshop is the copyright owner or authorized user of all content, any copyrighted work or other intellectual creation (including, but not limited to, all graphics, photographs and other materials, layout of the interface of the Website) displayed on the Website and the services available through the Website software and other solutions, ideas, implementations used.

The content of the Website and certain parts of it may be saved or printed on physical or other data carriers only for private use or with the prior written consent of the Webshop.

In the event of the use of the content specified above without a license, the Webshop is entitled to claim a penalty and / or damages. The amount of the penalty IN EVERY CASE is net HUF 100,000. With regard to the documentation of the copyright infringement, the Webshop uses the assistance of a notary. The notary is entitled to certify the infringements committed on the Internet, so the copyright infringements recorded in the presence of the notary can be publicly verified.

In addition to the rights expressly set forth in these TOS, the use of the Website or any provision of the TOS does not grant the Buyer the right to use or utilize any of the trade names or trademarks on the Website.

The Webshop reserves all rights to all elements of its service, in particular the domain name, the subdomains belonging to it, all other domain names included in the Webshop, its sub-pages, and the Internet advertising space. All activities aimed at listing, organizing, archiving, hacking, decrypting the source code of the Webshop's database are prohibited, unless the Webshop has given special written permission to do so.

It is prohibited to modify, copy, place new data or overwrite existing data in the Webshop database by bypassing the interface or search engines provided by the Webshop without a separate agreement or using the service provided for this purpose.

Conditions for waiver

Waiver of any right shall be effective only upon express written notice to that effect. If the Webshop does not exercise any of its rights under these TOS, it shall not be considered a waiver of that right.

How can we change the TOS?

The Webshop is entitled to unilaterally amend these General Terms and Conditions in addition to informing the Customer on the Website in advance. The amended provisions will become effective against the Customer upon the first use of the Website after the entry into force, they shall only apply to orders placed after the amendment. The amendment to the TOS is not retroactive.

Completeness of the contract, exclusions

The present TOS and the prospectuses available on the Website, as well as other information, include the entire content of the contract between the Webshop and the Customer.

Contracts concluded on the basis of these TOS do not have the content of the custom and practice established in the previous business relationship between the Webshop and the Customer. Furthermore, the contracts concluded on the basis of these TOS do not include the custom that is widely known and regularly used in the given business line by the subjects of a similar contract.

Parties: Webshop and Customer together.

Consumer: a natural person acting outside the scope of his or her profession, self-employment or business, who buys, orders, receives, uses, uses or is the recipient of commercial communications or offers related to the goods.

Important: Proceedings before conciliation bodies can also be initiated by persons outside the above definition of "Consumer", as in this narrow sense the concept of consumer is extended to a non-governmental organization acting in accordance with a separate law, ecclesiastical law. with a person, condominium, housing association, micro, small and medium-sized enterprise that buys, orders, receives, uses, uses or receives commercial communications or offers related to the goods.

Consumer contract: A contract in which one of the subjects qualifies as a Consumer.

Website: The electronic interface operated by the Webshop, on which the Contract is concluded.

Warranty: In the case of contracts concluded between the Consumer and the Webshop, according to the Civil Code,

1. a guarantee given for the performance of the contract, which the undertaking voluntarily undertakes in addition to or without its legal obligation to perform the contract properly, and

2. statutory warranty.

Contract: A sales contract concluded between the Webshop and the Customer using the Website.

Absentee contract: a consumer contract concluded under a distance selling system for the supply of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract.

Product (s): a negotiable movable item (s) offered for sale by the Website, which may be the subject of the Contract in the event of the Buyer's order.

Buyer: a person concluding a Contract by making a purchase offer through the Website, which may be either a consumer or a non-consumer organization (legal entity or other non-consumer organization).

Webshop: one of the contracting parties to these TOS, the organization or sole proprietor specified in point 4.

Important: The terms and conditions here are for information only. At the time of your order, you will find the actual and current shipping fee for your specific order, a list of options, and final terms on the order summary page that appears during the ordering process and before the order is shipped.

1. DELIVERY TO THE TERRITORY OF HUNGARY

The delivery cost to Hungary is FREE for purchases over HUF 17,000 gross, and below:

↪️ Hungarian Post

Convenient and easy package pick-up. You can pay by credit card or cash.

You can request delivery to your home address or even your workplace. National coverage.

MPL will attempt to deliver the shipment to the addressee twice. If the first delivery attempt is unsuccessful, MPL will leave a notification about the arrival of the shipment and the attempted delivery. If the addressee's telephone number is indicated on the address document, MPL will coordinate the place and time of the second delivery attempt with the addressee. In case of unsuccessful negotiation, MPL will try to deliver the shipment again on the next working day. In case of failure of the second delivery attempt, MPL will repeatedly leave a notification at the address indicating the post office and custody time, where and until which the entitled person can receive the shipment.

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

The delivery fee is below the free delivery cart value: 1790 HUF

↪️ MPL Parcel Machine

Vending machines essentially consist of a user interface with a screen and compartments of different sizes that hide the packages.

In the case of a shipment addressed to a parcel vending machine, MPL sends a message to the recipient's mobile phone and e-mail address about the arrival of the package and the delivery deadline, which is 2 working days after the delivery of the message. Most machines are available 24 hours a day, 7 days a week. The package can be taken out of the machine without waiting with the identification code received in the message. If the package was sent with the additional service of goods payment, the recipient must settle the amount of the goods payment with a bank card at the machine in order to receive the package. The parcel box opens after payment. If the package has not been received within the 2 working day deadline, MPL will deliver the package to the post office. The recipient will then receive further information via SMS and e-mail about the post office where his package was placed and how long he can pick it up (depending on the sender's indication, he has 5 or 10 working days at his disposal).

More info: https://www.posta.hu/csomagautomata

Delivery fee below the free delivery cart value: 1490 HUF

↪️ Items left at the post office and Postpoints (COOP , MOL, Media Markt)

• Most MOL Pick-up points are open 24 hours a day and most Coop and Media Markt Pick-up points are open 12 hours a day, so you can pick up your package before and after work.

• Pick-up points are easily accessible.

• Parking on the wells is easy and free.

• At MOL Pick-up points and most of Coop Pick-up points, you can also pay by credit card.

In the case of a shipment addressed to the Post Office (as left at the Post Office) or Partner PostPoint, MPL sends a message to the recipient's mobile phone or e-mail address about the availability of the package and the delivery deadline, which can be 5 or 10 working days according to the sender's indication. Items left at the post office can be picked up during post office opening hours. At more than 180 post offices, packages sent on Friday with a time guarantee of 1 working day can be picked up on Saturday as well - without charging a separate fee - due to the weekend opening hours.

More info: https://www.posta.hu/postapont

Delivery fee below the free delivery cart value: 1490 HUF

↪️ Csomagkuldo.hu / Packeta.com

This package is usually delivered the next day by this service provider.

More information and collection points:

https://www.csomagkuldo.hu/atvevohelyek

Delivery fee below the free delivery basket value: 1690 HUF

2. SHIPPING ABROAD

You can request delivery to the following countries:

HU | RO, SK, AT, HR, SI, CZ | PL, DE, BE, NL, LU, BG | DK, FR, IT, IE | LV, LT, ES, SE, EE, MT, GR, FI

If the amount of your order reaches the specified value, delivery is FREE!

International shipping fee schedule and delivery time:

Important: The terms and conditions here are for information only. You will find a list of actual and current payment options for your specific order at the time of your order and the final terms in our information provided during the ordering process and in the order summary interface that appears before you place your order.

Bank transfer

You can also pay the price of the Products by bank transfer in the usual way. Please be sure to enter your order ID in the "Notice" field of the transfer. The order ID is included in the confirmation email. Always check and compare our entered bank account number several times with the bank account data at the beginning of the TOS (point 4), because the party initiating the bank transfer, ie you, is responsible for the erroneous bank transfers.

Cash on delivery

If you want to pay the price of the Product upon receipt, you have the option to do so by selecting the "Cash on Delivery" option. We reserve the right not to display this payment method for your specific order in all cases.

Simple credit card payment (OTP Group)

The Simple Online Payment System is developed and operated by OTP Mobil Kft. OTP Mobil Kft. Is a member of the OTP Group.

Customers using the service can choose Simple’s simple and secure payment solution for online purchases. You can then make your payment in the usual way on the Simple interface.

The payment process is the same as the payment procedure offered by banks for a similar service. During the service, Simple monitors the user's transactions, keeping in mind the security of the cardholder, and helps to prevent unexpected events.

Accepted credit cards: Mastercard, Maestro, Visa, Visa Electron, American Express

Transaction steps

1. Clicking on the "Payment" button will take you to the Simple payment page, where you will initiate the transaction by entering your credit card details.

2. After entering the card details, please check that the details are correct.

3. Transaction processing starts in the bank processing systems.

4. You will also be notified of your payment result by e-mail, and the Simple system will redirect you back to the Webshop page.

What to look for when paying with a credit card?

• For cardholders, online payment, as well as payment at a traditional POS terminal, is free of charge.

• You can now pay online with your Maestro credit card. Contact your issuing bank for details.

• Card companies protect the interests of cardholders, so if you buy with a card and the merchant does not comply, you can enforce your complaint within the framework of a complaint lodged with the issuing bank, which will give you a refund.

• Cardholders are identified by a 3-digit verification code in the card's signature panel - also known as CVC2 or CVV2 - (the 3-digit verification code can be found after the card number or its last four digits). Please handle this code with the same care as the PIN code!

Security good advice

• Increases security by requesting an SMS service from your bank, as a result of which you will be notified immediately of any changes to your account.

• Please never enter the four-digit PIN code used for cash withdrawals or purchases when making online payments, and make sure that you do not disclose your card number and card expiration date to unauthorized persons!

• Always log out of the website after the purchase and payment! This is especially important for a computer that someone else is using. In order to protect your data, we recommend that you buy from your own computer, avoid public internet cafes and hotspots!

• Please pay close attention when reconciling data via e-mail, as it is becoming more common in Western Europe and the United States for unauthorized people to try to extract data by e-mail.

• More information: https://www.simple.hu/Fooldal

Stripe Card Payment

Our online store also utilizes the Stripe payment system, allowing acceptance of the following payment methods:

• MasterCard
• VISA
• American Express
• Apple Pay
• Google Pay

Security and Data Privacy: During payment transactions, all sensitive data is handled on the secure TLS encrypted payment page provided by Stripe. Our online store only receives order-related information, and card details are exclusively accessed by Stripe.

The secure card payment solution provided by Stripe is based on the separation of our data. The online store receives only order-related information, while Stripe exclusively manages the card details needed for payment on the TLS encrypted payment page. The data stored on the payment page is accessible only by Stripe, and the outcome of the transaction is communicated by our online store. SSL encryption must be supported by your internet browser for card payments. The price of the purchased product or service is immediately reserved on your card account.

Payment Process:

1. Shopping:
• Select the desired products or services, then proceed by adding them to your cart.
2. Checkout:
• During the Checkout, choose the option "Pay securely with Stripe using a credit card!"
3. Data Entry:
• Provide the necessary credit card or digital wallet details for payment.
4. Transaction Initiation:
• Accept the Terms and Conditions, then click the ORDER button!
5. Successful Payment:
• After a successful transaction, you will automatically return to our online store. Transaction details will be communicated via email.

Refunds and Complaint Handling:

• Detailed information about our refund and complaint handling policy can be found in the Terms and Conditions on our website.

Contact: If you have further questions regarding the payment process or the Stripe service, please contact our customer service! For additional information about how Stripe operates, visit https://stripe.com/.

Gift card

Upon successful redemption of the gift card, the total amount of the order will be reduced by the amount of the gift voucher. If there is no additional payment, we will start the package after placing the order.

IMPORTANT:

The use of this sample statement is not mandatory, it is only an option for the Customer, as we accept the withdrawal statement by e-mail and post.

Complete and return to one of the contact details below only if you wish to withdraw from the contract.

Before sending, please read Section 6 of the TOS, Information on the right of withdrawal and the rules for exercising the right of withdrawal, especially the product acceptance criteria for hygiene products (swimwear, underwear, etc.)!

Data of the Webshop:

Company: ORIGAMI BIKINI Kft.

Headquarters: Hungary, 6729 Szeged, Szabadkai út 89.

Telefon: +3620/299-3103

E-mail: webshop@origamibikini.hu

VAT number: 14542343-2-06

I declare that I exercise my right(s) of withdrawal in connection with the contract concluded with the Webshop in connection with the sale and purchase of the following product(s):

Order ID: …………………………...

Product(s) name, article(s) number: …………………………...

Date of conclusion of contract / date of receipt: …………………………...

Name of the withdrawing consumer(s): …………………………...

Address of the withdrawing consumer(s): …………………………...

The fastest and safest way to get your money back is by bank transfer, so we definitely recommend choosing a bank transfer when you cancel! If you want the refund as soon as possible by transfer to a bank account, please do not forget to fill in this section!

By providing the following information, you agree that the Webshop will refund the final amount paid to you in the form of bank transfer:

Beneficiary name: …………………………...

SWIFT code and Bank account number (IBAN): …………………………...

The email address you provided when purchasing / registering: …………………………...

Dated ………................................, ....................year............................month……………..day

…………………………...

Signature of consumer (s)

(please sign only

if sent to us by post)

INFORMATION ON GUARANTEE AND WARRANTY RIGHTS

If you have any questions about your warranty/guarantee rights, please contact our customer service at our contact details!

You may exercise the rights specified in this annex if the Webshop has been fulfilled incorrectly for you.

Defective fulfillment is when the service of the Webshop (the Product) does not meet the quality requirements set out in the Contract or in law.

It is important that the Webshop did not fulfill incorrectly if you knew or should have known about the fault at the time of concluding the contract (eg in the case of a degraded Product).

The Service of the Webshop (the Product or other related services) is considered to be in compliance with the following:

(a) conform to the description, quantity, quality, type and have the functionality, compatibility, interoperability and other features specified in the contract;

b) it must be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the Webshop at the latest at the time of concluding the contract, and which has been accepted by the business;

(c) must have all the accessories and operating instructions specified in the contract, including installation instructions, installation instructions and customer service support; and

(d) provide the updates specified in the contract.

An additional condition for contractual fulfillment is that the other services of the Product or the Webshop:

(i) be fit for the purposes required by the applicable code of conduct in the absence of a law, technical standard or technical standard for the same type of service;

(ii) have the quantity, quality, performance and other characteristics reasonably expected by the consumer, in particular in terms of functionality, compatibility, availability, continuity and security, which are common to the same type of service, taking into account the Webshop, a public statement by its representative or another person in the supply chain about the specific characteristics of the service, in particular in an advertisement or on a label;

(iii) have accessories and instructions that the consumer can reasonably expect, including packaging and instructions for installation; and

(iv) must comply with the characteristics and description of the service presented by the Webshop as a sample, model or trial version prior to the conclusion of the contract.

Important: The Webshop service does not have to comply with the public statement referred to in (ii) if the Webshop proves that

(a) he did not know or should not have known the public statement;

(b) the public statement has been duly corrected by the date of the conclusion of the contract; obsession

(c) the public statement could not have influenced the consumer's decision to conclude the contract.

Defective fulfillment in the case of a contract for the sale of goods

The Webshop will fulfill incorrectly if the failure of the Product is due to improper installation, provided that

a) the commissioning is part of the sales contract and was performed by the Webshop or under the responsibility of the Webshop; obsession

(b) the installation had to be carried out by the consumer and the improper installation was due to shortcomings in the installation instructions provided by the Webshop or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods (Product) are put into operation by the Webshop, or the commissioning takes place under the responsibility of the Webshop, the fulfillment shall be deemed completed by the Webshop when the commissioning is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous supply of the digital content or digital service for a specified period of time, the Webshop shall be liable for the defect of the goods in connection with the digital content or digital service.

(a) in the case of a continuous service not exceeding two years, within two years of the completion of the goods; obsession

(b) in the case of a continuous service lasting more than two years, for the entire duration of the continuous service occurs or becomes recognizable.

Defective fulfillment in the case of goods containing digital elements

In the case of goods containing digital elements, the Webshop shall ensure that the consumer is notified of any updates to the digital content of the goods or related digital service, including security updates, that are necessary to maintain the conformity of the goods, and that the consumer also get them.

The Webshop must make the update available for the following periods:

If the contract of sale

(a) provides for a single supply of digital content or digital service, as long as the type and purpose of the goods and digital elements and the specific circumstances and the nature of the contract reasonably allow the consumer to expect them; obsession

(b) provides for a continuous supply of digital content or a digital service for a specified period, for a continuous service of no more than two years, for two years from the performance of the goods or for a continuous service for more than two years.

If the consumer does not install the updates provided within a reasonable time, the Webshop shall not be liable for the defect of the goods if it is solely due to the failure to apply the relevant update, provided that

a) the Webshop has informed the consumer about the availability of the update and the consequences of the consumer's failure to install; and

b) the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Webshop.

No defective performance can be established if the consumer was specifically informed at the time of concluding the contract that a particular feature of the goods deviates from the requirements described in this Prospectus, and the consumer has expressly accepted this deviation separately at the time of concluding the contract of sale.

Relationship between warranty and guarantee

Warranty and guarantee rights go hand in hand. A fundamental difference between them is that in the case of a guarantee, the rules of the burden of proof are more favorable to the Consumer.

Defective fulfillment

A Product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified in the manufacturer's description.

Defective fulfillment shall not be deemed to have occurred if the rightholder knew or should have known of the defect at the time of the conclusion of the contract.

In the case of a consumer contract, until proven otherwise, it shall be presumed that the defect recognized by the Consumer already existed at the time of fulfillment within six months of fulfillment, unless this presumption is incompatible with the nature of the thing or the nature of the defect.

Supplies warranty

In the event of defective fulfillment of the Webshop, you may assert a warranty claim against the Webshop in accordance with the rules of the Civil Code. In the case of the purchase of a new product purchased under a consumer contract, you may assert your warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. You can no longer enforce your warranty rights beyond the two-year limitation period.

In the case of second-hand products, a limitation period of less than 2 years may be stipulated. In all cases, the Webshop undertakes a 1-year warranty for the Products it sells, according to which you can enforce your warranty claim within a 1-year limitation period.

In the case of a non-consumer contract, the rightholder may assert his warranty claims within a limitation period of 1 year from the date of receipt.

You can enforce your warranty claim directly against ORIGAMI-BIKINI Kft.

1. Claims under the Supplies Warranty

You may, at your option, request a repair or replacement, unless it is impossible to meet the demand of your choice or would incur a disproportionate additional cost to the Webshop compared to the fulfillment of another demand. If you have not requested or could not request the repair or replacement, you may request a proportionate delivery of the consideration or the defect may be corrected at the expense of the Webshop, or you may have it repaired or, in the final analysis, withdraw from the contract. There is no room for withdrawal due to a minor error.

The deadline for repair starts when the consumer item is received.

You are obliged to report the error to the Webshop immediately after its discovery, but no later than within two months from the discovery of the error.

You can transfer from the chosen warranty right to another, but you are obliged to bear the cost of the transfer, unless it was justified or given by the Webshop.

If you assert your warranty claim in respect of the part that can be separated from the Product in terms of the indicated defect, the warranty claim shall not be deemed valid for the other parts of the Product.

2. Exemption of the Webshop from its obligation to guarantee supplies

Within six months of the performance of the contract (12 months in case of purchase and sale of goods and goods containing digital elements), there are no conditions other than the notification of the error to enforce your warranty claim if you prove that you have purchased the Product from the Webshop (by presenting an invoice or a copy of the invoice). In such a case, the Webshop will only be released from the warranty if it rebuts this presumption, ie proves that the defect of the Product occurred after the delivery to you.

If the Webshop can prove that the cause of the error was due to a fault attributable to you, it is not obliged to accept your warranty claim. However, after six months from the date of performance (12 months in case of purchase and sale of goods and goods containing digital elements), you are obliged to prove that the defect you recognized already existed at the time of performance.

Supplies warranty rules in the case of a consumer contract for the sale of goods

The Webshop may refuse to make the goods contractable if repair or replacement is impossible or would result in a disproportionate additional cost to the Webshop, taking into account all circumstances, including the value of the service in good condition and the seriousness of the breach.

The consumer shall also be entitled, depending on the gravity of the breach, to demand a proportionate reduction in the consideration or to terminate the contract of sale if:

a) the Webshop has not carried out the repair or replacement, or has done so, but has not complied in whole or in part with the conditions set out below, or has refused to make the goods eligible for the contract;

b) a repeated performance error has occurred despite the Webshop's attempts to bring the goods into conformity with the contract;

(c) the defect in performance is so serious as to justify immediate price reduction or immediate termination of the contract of sale; obsession

d) the Webshop has not undertaken to make the goods in conformity with the contract, or it is clear from the circumstances that the Webshop will not make the goods in conformity with the contract within a reasonable time or without significant harm to the consumer.

If the consumer wishes to terminate the contract of sale on the grounds of defective fulfillment, it is up to the Webshop to prove that the error is insignificant.

The consumer is entitled to withhold the remaining part of the purchase price, depending on the gravity of the breach of contract, in part or in full, as long as the Webshop fails to comply with its obligations regarding the regularity of fulfillment and defective performance.

A reasonable time limit for the repair or replacement of the goods shall be calculated from the time when the consumer has communicated the defect to the business.

The consumer must make the goods available to the Webshop in order to complete the repair or replacement.

Conditions:

The Webshop must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace the goods and the goods delivered or repaired in exchange. or to bear the costs of removal or installation.

Delivery of the consideration shall be proportionate if it amounts to the difference between the value of the goods due to the consumer in the event of fulfillment of the contract and the value of the goods actually received by the consumer.

The consumer's right to warranty for the termination of the sales contract can be exercised by a legal statement addressed to the Webshop expressing the decision on the termination.

If the defective performance affects only a certain part of the goods supplied under the contract of sale and the conditions for exercising the right to terminate the contract apply to them, the consumer may terminate the contract of sale only in respect of the defective goods but also in respect of any other goods acquired with them. it may be terminated if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.

If the consumer terminates the contract of sale in whole or in part in respect of the goods supplied under the contract of sale in accordance with the preceding paragraph, he shall:

a) the consumer must return the goods in question to the Webshop at the expense of the Webshop; and

b) the Webshop shall immediately refund to the consumer the purchase price paid for the goods in question as soon as he has received the goods or the proof of return of the goods.

Product warranty

In the event of a defect in the Product (movable thing), the Customer who qualifies as a consumer may, at his / her option, withdraw (see point 6) or assert a product warranty claim.

However, you do not have the right to make a claim for a supplies warranty and a product warranty for the same defect at the same time, in parallel. However, in the event of a successful product warranty claim, you can assert your supplies warranty claim against the manufacturer for the replaced product or repaired part.

1. Claims under product warranty

As a product warranty claim, you can only request the repair or replacement of a defective product. You must prove the defect of the product in the event of a product warranty claim.

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, You shall lose this right. After discovering the defect, You must notify the manufacturer of the defect without delay. An error reported within two months of the discovery of the error shall be deemed to have been reported without delay. The Consumer shall be liable for any damage resulting from a delay in communication.

2. Exemption of the manufacturer from his product warranty obligation

The manufacturer or distributor is released from its product warranty obligation only if he can prove that:

• the product was manufactured or marketed outside its business, or

• the defect was not recognizable at the time of placing on the market according to the state of the art or

• the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer or distributor to prove one reason for the exemption.

Warranty

In case of defective fulfillment, the Webshop is obliged to provide a warranty in accordance with Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) on the sale of new durable consumer goods (eg technical goods, tools, machines) and their accessories and components within the scope specified therein.

The (material) scope of the Decree only applies to new Products and applies only to products sold under a consumer contract concluded in the territory of Hungary and listed in the Annex to the Decree.

Warranty rights can only be enforced by the Buyer who qualifies as a consumer.

The Webshop communicates the warranty period for each Product no later than via the data on the warranty card (warranty card) provided upon receipt of the Product by the Customer.

The Webshop is released from the warranty obligation only if it proves that the cause of the defect occurred after performance.

Warranty period

• one year for sales prices from HUF 10,000 up to HUF 100,000,

• two years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,

• Above the sale price of HUF 250,000 for three years.

Failure to meet the above deadlines will result in disqualification. The warranty period does not include the part of the repair period during which you will not be able to use the Product as intended.

The warranty period begins on the day the goods are delivered to you or, if the installation is carried out by the Webshop or its agent, on the day of installation. If you put the consumer product into service more than six months after delivery, the start date of the warranty period is the date of delivery of the consumer product.

The warranty period starts again in the event of replacement (repair) of the Product or part of the Product with respect to the replaced (repaired) Product (part of the product) and in the event of a defect resulting from the repair.

Claims under warranty

In the event of a defect under warranty, you:

• may, in particular, require repair or replacement at its option, unless it is impossible to meet the warranty claim of choice or would result in a disproportionate additional cost to the Webshop compared to the other warranty claim, taking into account the value of the Product in good condition, severity and warranty. damage caused to you by fulfilling a claim.

• if the Webshop has not undertaken the repair or replacement, it is unable to fulfill its obligations within the timeframe corresponding to this obligation, or if its interest in the repair or replacement has ceased, you may, at your option, request a proportionate reduction of the purchase price, you can correct the error at the expense of the Webshop yourself or have it repaired by someone else, or you can withdraw from the contract. There is no room for withdrawal due to a minor error.

Defects that preclude warranty claims

The defect is not covered by the warranty if the cause occurred after the delivery of the Product to you, for example if the defect:

• improper commissioning (unless the commissioning was carried out by the Webshop or its agent, or if the improper commissioning can be traced back to an error in the operating instructions)

• Improper use, non-observance of the instructions for use,

• improper storage, improper handling, damage,

• elemental damage caused by a natural disaster.

Procedure in case of guarantee/warranty claim (in case of a Customer who qualifies as a consumer)

You can also claim your repair directly at the Webshop's headquarters, at any location, branch, or at the repair shop listed on the Webshop's warranty card. You can submit your warranty claims to the Webshop via the contact details specified in point 4.

The burden of proving the conclusion of the contract lies with you (invoice, receipt).

The Webshop shall bear the costs related to the fulfillment of the warranty obligation.

The Webshop is obliged to take a record of the warranty claim you have notified to it and to provide a copy of it to you in a verifiable manner without delay.

Repairs or replacements must be made within a reasonable time, in the best interests of you, depending on the characteristics of the Product and your intended use.

If the Webshop is unable to comment on the fulfillment of the warranty or guarantee claim you have announced, it must notify you of its position within five working days in a verifiable manner.

The Webshop is obliged to keep the report for three years from the date of its collection and to present it to the audit authority.

The Webshop will endeavor to make the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Webshop must inform you of the expected duration of the repair or replacement. With your prior consent, the information will be provided electronically or by any other means suitable for proof of receipt by the consumer.

If it is not possible to change the Product, the Webshop is obliged to refund the purchase price indicated on the invoice or receipt presented by you within eight days. The eight-day period shall begin upon the expiry of the thirty-day period for correction.

Other repair rules are mandatory in the case of a warranty

In a contract between a consumer and a business, the parties (II. 26.) may not conclude an agreement different from the provisions of the Government Decree to the detriment of the Consumer.

If during the warranty period:

a) during the repair of the Product for the first time, it is established by the Webshop that the Product cannot be repaired, unless otherwise ordered by the consumer, the Webshop is obliged to replace the Product within eight days,

b) the Product fails again after three repairs - unless you provide otherwise or if you do not require a proportionate reduction in the purchase price and you, as a consumer, do not wish to repair or repair the consumer product at the expense of the Webshop, the Webshop must to replace inside,

c) if the Product is not repaired by the thirtieth day from the notification of the repair request to the Webshop, unless otherwise provided by you, the Webshop shall replace the Product within eight days after the expiration of the thirty-day period.

If the consumer item is defective for the fourth time, you have the right to apply to the Webshop for repair, or to request a proportionate delivery of the purchase price from the Webshop, or to have the consumer item repaired at the expense of the Webshop. If you do not exercise these rights or have not stated so, the Webshop must replace the consumer item within 8 days, if this is not possible, you must refund the sale price on the invoice or receipt within 8 days.

During repair, only new parts may be installed in the Product.

If the Webshop fulfills its warranty or guarantee obligations other than the right you wish to enforce, the reason for this must be stated in the minutes.

The warranty period begins again in the event of replacement (repair) of the Product or part of the Product with respect to the replaced (repaired) Product (part of the product) and in the event of a defect resulting from the repair.

Exchange request within three working days

If you claim a replacement within three working days of purchase (commissioning) due to a defect in the Product, the Webshop may not claim a disproportionate additional cost, but is obliged to replace the Product, provided that the defect prevents proper use.

Prohibition of parallel enforcement

However, you do not have the right to make a claim for a warranty for a supply and a warranty for a product due to the same defect at the same time and in parallel.

The warranty therefore does not affect your statutory rights to supplies warranty and products warranty.

Settlement of disputes

If a dispute arises between the parties which cannot be settled amicably, you may initiate conciliation proceedings.

The Webshop does not accept any liability or liability for damages resulting from improper or negligent handling, excessive use or effects other than those specified after the transfer of the risk of damage, or other improper use of the Products.

CONCEPTS

goods: movable property, including goods containing water, gas and electricity in a limited quantity or capacity of a container, bottle or otherwise, and goods containing digital elements (as defined in the Treaty for the Product);

goods containing digital elements (Product): movable property that includes or is associated with digital content or a digital service in such a way that in the absence of the digital content or digital service concerned, the goods would not be able to perform their functions;

digital environment: the hardware, software and network connection used by a consumer to access or use digital content or a digital service;

digital service:

(a) a service enabling the consumer to create, manage, store or access digital data; obsession

(b) a service enabling digital data uploaded or created by the consumer and other recipients of the service to be shared or otherwise interacted with;

digital content: data produced or provided in digital form;

consumer: a consumer as defined in the Civil Code;

functionality: the ability of a product, digital content or digital service that contains digital elements to perform functions appropriate to its purpose;

manufacturer means the manufacturer of a product, in the case of an imported product, the importer of the product into the European Union and any person who identifies himself as the manufacturer by affixing his name, trade mark or other distinguishing mark to a product;

integration: the interconnection and integration of digital content or a digital service with the various components of the consumer's digital environment in such a way that the digital content or digital service can be used in accordance with the contractual performance requirements;

interoperability: the ability of a product, digital content or digital service that contains digital elements to interoperate with hardware and software that is different from the one with which the same type of goods, digital content or digital service is normally used;

guarantee: a guarantee under the Civil Code for the performance of a contract, which the company voluntarily undertakes in addition to or in the absence of its legal obligation for the proper performance of the contract;

compatibility: the ability of a product, digital content or digital service that contains digital elements to interoperate with hardware or software that is commonly used with the same type of goods, digital content or digital service without the need for modification;

personal data: personal data as defined in Article 4 (1) of the General Data Protection Regulation;

durability: the ability of a product to retain its required functions and performance under normal use;

durable medium: any means enabling the consumer or business to store personal data addressed to him in a manner that is accessible to him in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unaltered form;

free of charge: without having to pay the costs necessary to bring the goods, digital content or digital service into conformity, in particular postage, transport, labor or materials;

enterprise: an enterprise as defined in the Civil Code, including a person acting in the name of or on behalf of an enterprise;

purchase price: the consideration to be paid for the goods and for the provision of the digital content or the provision of the digital service.

We want to help you make sure that the goods you ordered is fit for you, so that you can use it happily.

If the ordered product has not been good in size or style, we will exchange it for another product if we return it undamaged, unused within 14 days of receipt! Just send it back to our address and choose another one!

The direct cost of returning the product to be replaced is borne by the Buyer, but in the case of the first replacement, the delivery cost of the replacement product is borne by our company.

Additional exchanges are possible within 14 days of receipt of the product to be replaced, but we will charge the shipping cost of the second exchange.

Values ​​are negotiated during our exchange service.

The replacement service can only be used in case of delivery to the territory of Hungary.