Operating information, impressum

Webshop operator details

➡️ Company name: ORIGAMI-BIKINI Kft.
➡️ Registered office: 6729 Szeged, Szabadkai road 89.
➡️Address: 6729 Szeged, Szabadkai road 89.
➡️ VAT: HU14542343
➡️ Bank account:
  ↪️ HUF: Takarékbank Zrt.: 57400028-13880039
  ↪️ EUR: TransferWise Europe SA, OWNER: Origami-Bikini Kft. , IBAN: BE17 9670 0626 2021 , SWIFT: TRWIBEB1XXX
➡️ Registry number: 06-09-013264
➡️ Data protection registry number: NAIH-83816/2015.
➡️ Registered by: Szeged Court of Registration
➡️ Contractual language: English
➡️ E-mail address: webshop@origamibikini.hu
➡️ Phone number: +36 20/299-3103
➡️ Contact: Akos Princz (speaking language: English, Hungarian)
➡️ Delivery partner: MPL - Hungarian Post Office, GLS
➡️ Personal pickup option: not available
➡️ Online dispute resolution platform: http://ec.europa.eu/consumers/odr/

CORONAVIRUS INFORMATION

Security measures due to COVID-19

We put strict hygiene rules in place for the packaging of orders:

➡️ We usually disinfect everything.

➡️ We also use rubber gloves and face masks.

➡️ The processing of the order is performed by 1 person, and the packaging of the order is performed separately by 1 more person until the delivery, thus reducing the risk.

➡️ Our warehouse - from where we send orders - can only be approached by one of our colleagues who does the packaging.

➡️ Delivery of packages to the courier is done without touch or personal contact.

#stayathomeifyoucan #orderonline

Secure payment: by bank transfer or credit card

In the fight against the coronavirus, online shopping, which completely excludes personal encounters, is becoming more and more important. However, it is also worth considering what options are available for payment that are secure, completely avoid physical contact, or can be solved with minimal contact.

WIRE TRANSFER - COMPLETELY SECURE

CREDIT CARD PAYMENT - Contactless payment is possible

CASH PAYMENT - AVOIDABLE PHYSICAL CONTACT

The safest way now is to pay in advance by bank transfer or credit card, as in this case the direct physical connection between the courier and the buyer can be avoided, the package can be handed over without payment.

ORDER

How can I contact customer service?
Why can’t I select the right size when ordering?

You can only select sizes that we currently have in stock and are available for order. Anything you cannot select is not in stock.

Why am I not getting a confirmation e-mail from the webshop?

The following three are the main reasons people fail to receive the confirmation e-mails:

  • The e-mail address you provided was invalid or misspelled. If you registered, please correct it in your account settings!
  • Your inbox is full. In this case, you will not be able to receive e-mails for anyone until you free up space for more messages.
  • The e-mail was accidentally placed in your spam folder. Please check your spam filter and look among your spam/junk mail for the message!
I don't want to ask for delivery to Hungary. Why do I see prices in HUF?

As you specify the country of delivery when placing your order, our webshop will switch to EUR for deliveries outside Hungary as follows:

    • If you are already a registered customer and you provided a foreign address when registering, you will already see the prices in EUR after logging in.
    • If you are not yet a registered customer: when you register or place your order at the time of selecting your destination country, our system will switch to EUR.

In case of international delivery, you must always pay in EUR.

Where can I find your shops? Can I try the goods somewhere?

You can only shop online in our webshop, so you can't try.

Please take a look at the product descriptions and our size chart, which can help to making your purchase and choosing the right size! ➡️ SIZE CHART

PAYMENT

How can I pay for delivery to HUNGARY?

In our store you can pay like this if you request your package to Hungary:

CASH ON DELIVERY

You can also pay by credit card and cash upon receipt!
Fast: We can start your package immediately.

CREDIT CARD PAYMENT

Fast and secure: Your package can be launched immediately after successful payment.

When paying by credit card, our webshop redirects you to the OTP Simplepay payment page, so the payment is made directly on the page operated by the Bank and operating in accordance with the rules and security regulations of international card companies, and not on the web store page.

WIRE TRANSFER

Slower: Delivery of your order will start after the amount is received, so you will have to wait.

If you have chosen to transfer in advance, please transfer the amount to this bank account number:

Origami-Bikini Ltd.
57400028-13880039

IMPORTANT!

In the comment field, be sure to enter the ID of your order (9-letter ID, eg: WZHUTTLSO)

How can I pay for delivery to ABROAD (out of Hungary)?

In our store you can pay like this if you request your package to abroad (out of Hungary):

CREDIT CARD PAYMENT

Fast and secure: Your package can be launched immediately after successful payment.

When paying by credit card, our webshop redirects you to the OTP Simplepay payment page, so the payment is made directly on the page operated by the Bank and operating in accordance with the rules and security regulations of international card companies, and not on the web store page.

WIRE TRANSFER

Slower: Delivery of your order will start after the amount is received, so you will have to wait.

If you have chosen to transfer in advance, please transfer the amount to this bank account number:

Transferwise Europe SA

Owner: Origami-Bikini Kft.
IBAN: BE17 9670 0626 2021
SWIFT: TRWIBEB1XXX


IMPORTANT!

In the comment field, be sure to enter the ID of your order (9-letter ID, eg: WZHUTTLSO)

How do I get my invoice?

Your e-invoice will be sent to you by e-mail when we start the delivery of your order or, in the case of credit card payment, after the successful transaction.

If you don't receive it, please check your spam folder! Or maybe your email address isn't correct, or your email storage is full!

SHIPPING

How much is the shipping cost to HUNGARY?

The delivery cost to Hungary is FREE for purchases over HUF 12,000 gross, and below:

• HUF 1,290, if you request it to Postal points (Coop, MOL), to the Post Office, or to parcel vending machines,
• HUF 1,490 if requested by home delivery.

How much is the shipping cost to ABROAD (out of Hungary)?

In case the total cost of the order exceeds the limit, delivery is FREE!

Shipping cost and delivery time:

(*) Listed delivery times are estimates and only include workdays, taking into account the nationalholidays of the sending and receiving countries!

The listed shipping costs already include VAT. Personal collection is not an option.

When will my order arrive to HUNGARY?
Delivery time is 1-3 working days, but the Origami Bikini team will do their best to use the bikini on the next day.


✅ WE ARE HURRY UP! If your order arrives to us by 12:00 on business days, your order will start immediately with almost 100% chance on same day to pick it up on the next business day. Unless you have chosen to wire transfer: then we will have to wait for the amount to arrive before sending your package.

➡️ If requested by home delivery: MPL will take your order to you twice. If you still can't pick it up: MPL will place it in a nearby post office and leave a notification for you in your mailbox.

➡️ If you pay in advance by wire transfer: we have to wait for the amount to arrive. This may delay the delivery time. Check the success of the transfer, and if nothing still happens: please contact our customer service by email: webshop@origamibikini.hu!

Our system constantly informs you by e-mail about the status of your order. When you receive an email that your bikini has gone to you, you can be sure that your package has been launched and from now on it is up to the courier to use it the next working day.

When will my order arrive to ABROAD (out of Hungary)?

In case of international delivery, the delivery time is 1-7 working days (depending on the destination country) according to the table below:


Which countries do we ship to?

You can request delivery to the following countries:

HU | RO, SK, AT, HR, SI, CZ | PL, DE, BE, NL, LU, BG | DK, FR, IT, GB, IE | LV, LT, ES, SE, EE, MT, GR, FI

UNPACKING & TRY PRODUCTS

Why is it important to try your brand new swimsuit on the bottom of lingerie first?
We always emphasize the importance of this, because if the size or style of the swimsuit has not been good: you can send it back to us.
❗When swimsuits are taken back, they are rigorously tested and the most important aspect of the test is contamination. Adherence to this must also be taken very seriously for hygienic reasons.
Returned products are always waited back in the same condition in which they were sent to you: clean and impeccable.

RETURN AND WITHDRAWAL

HOW DO I SEND BACK THE SWIMWEAR?

Swimwear is a hygiene product, so the right of withdrawal cannot be exercised on these products. However, we provide the opportunity to try on and to enforce the right of withdrawal only if the returned product meets ALL of the following conditions:

Swimsuit returned:

✅ returns in clean and impeccable condition,
✅ not damaged or dirty (so it is important to try the swimwear bottom on your own clean underwear!),
✅ not used at all,
✅ not washed, not rinsed and not used stain remover,
✅ its cup - after return and unpacking - is not broken, (SWIMWEAR SHOULD BE RETURNED ONLY IN THE BOX - either in our own box in which you received the product from us. Swimwear returned in envelopes or other soft packaging may be damaged, its cup may be wrinkled, broken, and may become unsold.)
✅ the customer information label is not cut off,
✅ the stitched care labels are not cut out.

If any of these conditions is not met, the right of withdrawal will not apply to the swimsuit. In this case, the swimsuit will returned to the buyer.

WE DO NOT RECEIVE PACKAGES PORTOUTLY AND “SHIPMENTS REMAINING IN THE POST”! ➡️ Please return the shipment only to our address and do not charge with cash on delivery!

If you want to return your swimsuit, be sure to read the "HOW TO PACK THE PRODUCT TO BE RETURNED?" too!

Important informations can be found here:

➡️ TOS / Information regarding withdrawal rights

HOW TO PACK THE PRODUCT TO BE RETURNED?

If you want to return your swimsuit, be sure to also read the answer of the "HOW DO I SEND BACK THE SWIMWEAR?" question too!

Only return swimwear in a box of the correct size and strength (we recommend using our own box in which you received the product from us)!

In case of cancellation, send us your details about the cancellation! The best solution for this is to fill out a withdrawal form sent you for help and place it in the package to be returned. If you request a refund as soon as possible by transfer to a bank account, please do not forget to fill in the bank account part of the cancellation statement or provide your bank account details in other ways (eg e-mail)! (Of course, the data can also be sent by e-mail or post.) You can find this sample statement in your package, but it can also be downloaded from our webshop: https://www.origamiwebshop.hu/ASZF/statement-of-withdrawal-EN.pdf

In case of cancellation, repack the product (s), put the cancellation statement (if you have filled it in) and all the gifts and promotions you received to the package, and send it back to our address (not by “stayed at the Post Office” method and not by cash on delivery because we do not accept them) ! Address: Origami-Bikini Kft. 6729 Szeged, Szabadkai út 89. Close the package well!

In case of incomplete or damaged returned goods, we can only refund the price of damaged products, promotions, souvenirs at depreciation, or if the missing product (s) or the free gift (s) we sent are not returned, we will deduct their price from the refundable amount!

What address should I return the product to?

You can return the packaged product to this address:

Hungary,
ZIP: 6729
City: Szeged,
Addr: Szabadkai út 89.

Please do not send it with COD (Cash On Delivery), and do not send it back in the "shipments remaining in the Post Office" postage way! ... We can't pick up these shipments.

When will I get my money back in case of withdrawal?
No later than 14 days from the receipt of the notice of cancellation, we will refund all compensation paid, including shipping costs (except for additional costs incurred due to choosing a more expensive mode of transport other than the cheapest standard mode of transport we offer).

We may withhold a refund until we have received the product back and it has passed our quality test and received a positive evaluation on the test.

Important informations can be found here:

➡️ TOS / Information regarding withdrawal rights

COUPONS

How do I redeem coupon codes?

The easiest way to use the coupon codes is to copy them to the "Promo code" field on the shopping cart page or on the payment page when placing your order, and then click the "Add" button.

I can't redeem my coupon. Why?

This is usually why you can't redeem your coupon:

➡️ You have entered wrong coupon code. Check again, or if you have the opportunity: copy it through the clipboard!

➡️ The date of coupon has expired.

➡️ The coupon has already been used.

➡️ Your coupon cannot be combined with one (or more) coupons that are already in your cart. To use it, you can delete the "conflicting" coupon in your cart if you want to use this instead.

➡️ The redemption of the coupon is subject to a minimum value limit and your order didn't reach this.

The redemption problem is always listed in our system in a small message at the moment of redemption, which can help solve the problem. If you do not prosper, please write a message: webshop@origamibikini.hu

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